--- title: "ARTIFICIAL INTELLIGENCE_ENG" description: "ARTIFICIAL INTELLIGENCE Artificial intelligence inside your SYSTEMS. ELFO develops custom artificial intelligence for companies : we integrate it inside the management systems, emails and documents yo..." url: https://www.elfo.net/en/artificial-intelligence/ date: 2026-06-23 modified: 2026-07-01 author: "Admin" image: https://www.elfo.net/wp-content/uploads/2022/03/Ai_new.svg type: page lang: en --- # ARTIFICIAL INTELLIGENCE_ENG # ARTIFICIAL INTELLIGENCE ## Artificial intelligence inside your SYSTEMS. ELFO develops **custom artificial intelligence for companies**: we integrate it inside the management systems, emails and documents you already use, or we build new tools on top of your processes. Not an extra island to manage; agents working on your real processes. ## Not sure how to bring AI into your company? [ REQUEST A FREE CONSULTATION ](https://www.elfo.net/en/contacts/) [ See what we've built ](#Case-Studies) ## Our approach - AI system integration ## How do you integrate artificial intelligence into business processes? Everyone wants to bring AI into their company, but the risk is spending a lot on powerful tools that don’t solve a real problem. AI creates value when it is **integrated into existing processes**, not placed alongside them. That’s why ELFO works with a **custom approach**: AI goes where the data and the work already happen. ### AI as an accelerator Value emerges when AI integrates into the processes you already have, not when it operates from the outside. It turns manual steps and bottlenecks into fluid operations, inside the systems your team uses every day. ### Agents that act, not chatbots A chatbot converses, an **AI agent** operates. Our agents read documents, update management systems, sort emails and trigger workflows — each one specialised in a real task, with a verifiable output. ### Your data stays yours Generic AI tools ask you to send your data outside. With a custom approach your information assets stay within your perimeter, with governed access. Security is native, not a patch added later. ### Tailor‑made skills We build the expertise that teaches the agent how things are done in your company: how to read a certificate, how to prepare a quote. Your know-how becomes part of the AI, not a generic prompt. ## AI IN ACTION - custom AI solutions ## Real solutions, concrete results Not talking about AI in the abstract. Here are the solutions we have designed and delivered. ## Intelligent Document Processing **Automatic data extraction from documents using AI.** The system reads PDFs, scans and emails, recognises delivery notes and orders, verifies their correspondence and creates the order in SAP in seconds, with no manual data entry on recurring volumes. - Zero data entry errors - Automatic update of management systems - No manual intervention on recurring volumes DEVELOPED FOR: ![](https://www.elfo.net/wp-content/uploads/2026/06/Rossetti.png) ![](https://www.elfo.net/wp-content/uploads/2026/06/360Pay.png) ![](https://www.elfo.net/wp-content/uploads/2026/06/KraftHeinz.png) ## Conversational Analytics Assistant **Query your data in natural language.** Ask a question and the AI builds the query, processes databases and BI systems and returns numbers, tables and dynamic charts, no SQL, no navigating ten different reports. - Instant analysis for decision-makers - Data accessible to the entire organisation - New answers to changing questions DEVELOPED FOR: ![ELFO](https://www.elfo.net/wp-content/uploads/2022/02/cropped-Logo-ELFO-.png) ## Smart Configurator **An AI-guided quote configurator.** The system guides the sales team and only allows configurations that are valid according to company rules, automatically generating the corresponding quotation. The quote cycle goes from days to minutes. - Only valid configurations according to your rules - Quotation generated automatically - The quote cycle goes from days to minutes DEVELOPED FOR: ![Officine Santafede](https://www.elfo.net/wp-content/uploads/2026/07/Officine-Santafede.png) ## Intelligent Workflow Automation **Intelligent automation of workflows.** The AI extracts and validates requests from emails and documents, inserts them into the management system and, if data is missing, asks the customer directly. An end-to-end process, without human intervention. - Fully automated end-to-end process - Faster response times to customers - Higher quality and precision of service DEVELOPED FOR: ![](https://www.elfo.net/wp-content/uploads/2026/06/360Pay.png) ## Smart Customer Interaction **AI chatbots integrated into WhatsApp, e-commerce platforms and websites.** They collect information, guide users in natural language and schedule appointments with the right person, on flows built around your company. Active support around the clock. - 24/7 customer support with no fixed costs - Qualified leads on autopilot - Every conversation is an opportunity DEVELOPED FOR: ![](https://www.elfo.net/wp-content/uploads/2026/06/MIA-PENSIONE.png) ## Insights Generation **Predictive analysis of historical data to spot problems before they escalate.** Developed for OTIF KPI monitoring in logistics, it identifies patterns and anomalies in the supply chain and suggests corrective actions in advance. - Problems anticipated, not handled in emergencies - Optimised supply chain - Strategic decisions based on real data DEVELOPED FOR: ![](https://www.elfo.net/wp-content/uploads/2026/06/MARS.png) ## The orchestrator ## Coordinating all the agents is **Think‑o**. Generic AI doesn’t know your company. **Think-o is ELFO’s AI agent orchestrator**: it connects models to your systems with **custom connectors** and coordinates the agents that carry out tasks, with governed access and data that stays within your perimeter. [ Discover Think-o ](https://www.elfo.net/en/think-o-ai/) MCP Think-o orchestrator Agent reads Agent verifies Agent writes YOUR SYSTEMS ERP Email Documents BI ## Our AI product for Oil & Gas ## **EN 10204 **certificates read themselves. **Iron Eye is ELFO’s software that uses AI to automatically extract data from EN 10204 material certificates (3.1 and 3.2).** It eliminates manual transcription, reduces errors and centralises information — integrated with the systems you already use. - Automatic extraction from heterogeneous PDFs and scans - Drastic reduction of errors and manual activities - Centralised, secure and always accessible data - Integration with existing business systems [ Discover Iron Eye ](https://www.ironeye.it/) ## 01 #### Certificate received Arrives via email, upload or shared folder, in any format and layout. ## 02 #### AI reading and extraction The AI recognises the document structure and extracts the relevant data, even from templates never seen before. ## 03 #### Automatic validation Values are verified against your acceptance rules, without manual intervention. ## 04 #### Data ready in the system The result is structured data, centralised and available in your business systems. ## What problem do you want to solve? ## Start with the question, ** not the technology** The requests we receive most often, and what AI can do for each one. ### **«I want an AI that reads my emails and sorts them automatically»** We build assistants that read incoming emails, recognise the content and route them to the right person or case, attachments included, triggering the next action in the management system. ### **«I want to ask my data what’s happening, in my own language»** We put a conversational assistant on top of your data: ask a question in natural language and get the answer, with no SQL and no reports to navigate. The AI builds the query and returns numbers and charts. ### **«I want to inspect part quality and detect defects»** We develop **machine vision** systems that analyse parts on the line, detect defects and anomalies and flag rejects in real time. They integrate with cameras and IoT sensors, even when defect types are not known in advance. ### **«I want to forecast failures, stock levels or sales»** We build predictive models on your historical data to anticipate failures, stock needs and sales trends. Forecasts feed **predictive maintenance**, purchasing and budgets: the data you already collect becomes decisions made in advance. ### **«I want to track document versions and revisions automatically»** We automatically manage versions, revisions and the status of project documents. That’s what **Arianna** does, integrated with Outlook to capture documents arriving by email. ### **«I want to manage approvals without chasing people»** We automate approval workflows inside the tools you already use, like Microsoft Teams. The request reaches the right person via a bot, which collects the approval and moves the process forward with full traceability. ## Take the first step ## Not sure how to bring AI into your **company?** Start with the problem, not the technology. Tell us about the activity you want to improve: we’ll assess together whether and how AI can help. The initial analysis is free. [ Request a free consultation ](https://www.elfo.net/en/contacts/) ## Frequently Asked Questions (FAQ) ### Artificial Intelligence highlights ### How can companies use artificial intelligence in their business? The most concrete **AI applications in business** today fall into five areas: **computer vision** for visual inspection of lines and products, **anomaly detection** to spot irregularities in data, **forecasting** to predict demand and trends, **automated data extraction** from documents (as **Iron Eye** does with mill test certificates) and **workflow automation** for approvals in Microsoft Teams. ELFO builds all of these and integrates them into your **custom software**, training them on real data and processes: **applied AI**, not demos. ### Do you have an AI-powered valve configurator? Yes, ELFO builds an **AI-powered configurator** designed for flow-control manufacturers: valves, **flanges** and actuators. It starts from the real document, not a blank form. When a **purchase order** arrives as a PDF or scan, the **AI reads it**, extracts the **requirements** and matches them against the **product database**: a 15 psi spec maps to the 15 psi item. From there, the system guides the selection of **attributes and items** until the product is fully configured. It is a **product configurator** with **CPQ** logic, but powered by document AI: less data entry, fewer interpretation errors, a faster and traceable job. Unlike Iron Eye, which reads mill certificates, this path runs from **PO to configuration**. ### Do you have an AI application for the oil & gas industry? Yes: **Iron Eye**, the ELFO product that uses **artificial intelligence** to read the **EN 10204 mill test certificates** of valve and actuator manufacturers. It extracts chemical composition, mechanical properties and heat numbers **without manual keying**, and every value stays linked to its source document, with the **traceability** that audits require. It is ELFO’s **document extraction** capability applied to one vertical case: the **quality department** of oil & gas manufacturers. ### What are AI agents and multi-agent architectures, and how does ELFO build them? An **AI agent** is artificial intelligence that does real work: it reads documents, queries systems and makes operational decisions inside a process. ELFO designs **multi-agent architectures** where specialised agents work together on your systems: in a typical project one reads incoming documents, one checks the data in your **ERP**, one prepares the output for whoever approves. You do not manage individual agents: together we define the **workflow to automate** and the expected result, and the architecture runs inside your **custom software**, with rules, permissions and **traceability**. ### Can artificial intelligence connect to business software like your ERP or CRM? Yes. AI can now **read and query business software**: the ERP, departmental systems, the CRM, the document platform. The bridge is called **MCP (Model Context Protocol)**: ELFO designs **MCP servers** that expose your systems to AI in a controlled way. You can ask in plain language where an order stands or how many non-conformities were logged this month, and get the answer from your company’s **real data**, with **permissions and traceability**. ### What is the Model Context Protocol (MCP), and how does ELFO use it? The **Model Context Protocol (MCP)** is the open standard that connects AI systems to external data and applications: a **universal socket** between AI and software. This is exactly where ELFO works: we design and build **custom MCP servers** that make your systems, from bespoke applications to off-the-shelf ERPs, **queryable by the AI** you already use, such as ChatGPT, Claude or Copilot. One governed connector, with **permissions and traceability**, instead of a separate integration for every assistant: your software becomes a source any AI can consult securely. ### What is prompt engineering and why does it matter for business? **Prompt engineering** is the discipline of designing the instructions an AI model receives so that it produces **reliable, repeatable** answers instead of improvised ones. In business it is the difference between a demo and a working tool: the same **LLM**, with engineered and tested prompts, follows the rules, formats and constraints of your process. ELFO applies prompt engineering to every AI solution it builds, from document workflows to the **agents** operating on business systems. ### Who works on artificial intelligence at ELFO? ELFO has a dedicated team of **data scientists** focused on **LLMs** (the language models behind tools like ChatGPT) and **machine learning**, with one clear goal: applying them to **established businesses**, not lab experiments. The team evaluates models, tests them on the client’s data and takes them into production inside **custom software**. That is why ELFO’s AI solutions are designed from day one around the processes, constraints and systems of a real company.