Communication way (2nd part)

As revealed in the first part of the article, we are looking for the “perfect communication.” Impossible? First of all, it was necessary to spread information really.

24 ott 2014

As revealed in the first part of the article, we are looking for the “perfect communication.” Impossible? First of all, it was necessary to spread information really. Let’ see the tools we have chosen.

 

Thinking on how to make the change, we moved in two directions: what to do and what to use to implement it. ‘What to do’ will be dealt with in the third and last part of this instalment article: the best will be kept as the icing on the cake!

 

Let’s see what we decided to use

 

For collecting training notions, we thought that using the corporate wiki was fruitful, because it was launched a lot of years ago and contains all company know-how, in freely drawn up articles and guides.

 

Then, we looked for something that gave rhythm to our daily work allowing us to share milestones (kickoff, releases, acquisition of new customers, technology news, etc…). After a thorough search, we opted for a social tool, namely Yammer by Microsoft, designed specifically for companies and deemed suitable because it allows to share and read useful information, in real-time and wherever you are, to have a perception about the exact changes and needs of our daily work. Really a good product. Consider that Garner has recently acknowledged that Microsoft plays an important role in contributing to the improvement of communication resulting from the use of social software that are able to affect positively the climate at the company.

 

As for collecting and finding fast solutions to daily problems, we reckoned that it was better to design something ad hoc. Then, they created Q&A, a system designed for expressing one’s needs finding quick solutions. When needed, through Q&A you can ask your questions. Instantly, a desktop notification system (called Notification Hub) shows the inserted question on all employees PCs and, if they have a solution, they can answer soon with a click. The whole questions and answers database is well organized and easily accessible with a dedicated search tool via the web interface of the program.